"Passengers are generally happy with information, signage and the electronic displays on the current Metrocars."
Nexus is developing plans for significant investment in the Tyne and Wear Metro. This includes asking government to provide some of the money for a new fleet for the Metro system. We will then undertake a procurement exercise to buy a new fleet of Metrocars from a train manufacturer.
Our Metrocars are approaching 40 years old and are nearing the end of their design life. Over recent years, there have been increasing problems with the Metrocars which has led to them breaking down in service. Our customers want their Metro to be reliable. The number of passengers who have become more dissatisfied with reliability has risen from 2% in 2010 to 17% in 2015. Also there has been a dramatic reduction in the number of customers who are very satisfied in Metro reliability, from 24% in 2010 down to 1% in 2015.
More than 3,000 people took part in our consultation on what our new fleet should look like:
- Transport Focus, the independent voice for the passenger, interviewed 1000 of our customers and also held focus groups.
- 1500 people filled in our questionnaire either on the Nexus website or in libraries and Nexus TravelShops.
- Over 300 people took part in Newcastle University’s Open Lab work which included 7 ‘pop-up’ labs across Tyne and Wear and a team of co-researchers that were recruited to record their experiences on Metro
These pages are a summary of what you told us and what Nexus will do to use these results for specifying the future design of Metrocars:
- Availability of space
- Standing on Metro
- Internal environment on current Metrocars
- Personal security
- Information and signage
- Other issues considered
Nexus would like to thank all those who took the time to take part in our consultation. The views and opinions people shared have given us valuable information into what our passengers want to see in a new fleet of Metrocars. These views will be provided to the train manufacturers who will be bidding to build the new fleet.
There are clear views from passengers on what they want to see, such as additional space, linear style seating, flexible seating arrangements, electronic information screens and enhanced connectivity for phones and tablets. The research also indicates that on some issues a variety of opinion exists such as air conditioning, seating type and one single Metrocar or two coupled together.
The results of the market research will be made available to those train manufacturing companies who are chosen to bid to design and build the new trains. The specification that Nexus is developing will be written with flexibility in mind to allow for the companies to be innovative when putting forward final proposals in their bids so that Nexus can choose the design that best fits the aspirations of its customers.